Locked-in Secure Storage Facility Rules
Thank you for choosing to store with us and abiding by our Facility Rules.
Office Hours: Monday to Friday 8am – 4pm.
Access Hours: 6am – 7pm, 7 days a week
Accessing the Facility: All customers must access the Facility within the designated access hours and follow the site’s security procedures at all times. Please be aware persons entering the Facility do so at their own risk. Customers store at their own risk and must follow our reasonable directions.
In and Around the Facility: For your safety, do not place objects in front of roller doors or gates. Gates, roller doors and other access doors may close without warning and should not be obstructed.
There are shared zones throughout the Facility so please be aware of others, take care and when driving adhere to the 5km speed limit around the Facility. Pedestrians should be aware of vehicles moving around the Facility.
This Facility is alarmed and monitored at all times. If you or one of your associates triggers a security or emergency services alarm, a call out fee of $200 will apply.
Please be considerate of others. Aggressive, abusive or any antisocial behavior will not be tolerated and may lead to us ending your self-storage agreement.
Smoking and vaping are not permitted at this Facility. Pets and animals are must remain in your vehicle at all times – other than disability assist dogs.
Your Storage Unit: You keep the key to your storage unit and your goods are stored at your own risk. If we agree to hold a key on your behalf for delivery to a third party or use by one or more third parties to access your storage unit, or you ask us to lock your storage unit on your behalf, you retain possession and control over the unit and your goods remain stored at your own risk.
You must secure your storage unit with a padlock or smart locking device. To prevent unauthorised access to the facility, you must ensure the access gate shuts behind you on entry and exit.
Alarm access to your unit is controlled by the entry and exit keypad. Tailgating is not permitted and will trigger the call out fee of $200 if the alarm is activated.
You must not store hazardous, illegal, stolen, flammable, explosive, environmentally harmful, perishable or living goods or goods that pose a risk to any property or person. This includes lithium-ion batteries or items containing lithium-ion batteries.
You must not access the Facility’s electricity supply via power points, extension leads or other measures. Please contact the Office should you require a power supply.
You may not attach anything to the internal walls or ceiling of your unit without prior permission from Locked-In Secure Storage.
Optional Power Supply: Where power is provided to a vehicle storage space, power is provided solely for approved vehicle charging and/or other equipment expressly authorised by Locked-In Secure Storage. The Storer must not connect any additional equipment without prior approval.
Your Goods: You must not leave any goods unattended in a common area of the Facility any longer than 24 hours. After this period, we have the right to treat them as abandoned and dispose of them.
Children: If you bring children into the Facility, you must supervise them at all times. You are responsible for keeping them safe.
Fees: Storage fees must be paid on time. Failure to pay on time will incur late fees and your access to the Facility will be suspended. Please contact the Office should you need to discuss outstanding payments.
The Facility has the right to sell your goods if you do not pay your storage fees in accordance with your self-storage agreement.
Surveillance: The Facility is under continuous CCTV surveillance. By entering the Facility, you acknowledge that you and your activities may be recorded. The inside of your storage unit may be visible on camera if the door to your storage unit is open. We use facial recognition technology at the Facility. Refer to our Privacy Policy, our storage agreement terms and our on-site signage for more information.
Your Details: Please notify us within 2 business days if your contact details, or the contact details of your Alternative Contact Person change.
Moving Out: When it’s time to move out, please provide 1 months’ notice of your intention to move out.
You must move out before the end of your storage period or within 24 hours of us terminating of the self-storage agreement.
Please ensure you take all goods with you when you move out. Your unit must be left empty and clean with your lock removed.
Please note rubbish disposal charges apply at a rate of $200 per disposal. Any rubbish left in shared zones will incur a disposal fee of $200.
Goods Handling Equipment: You may only use our goods handling equipment (walking stackers, trolleys etc) if you are experienced in using the particular equipment, you comply with our health and safety instructions and you use the equipment safely.
Vehicle Storage Specific Agreement: If you have entered into a vehicle self-storage agreement with us, you must only park in your designated parking space. If you leave your vehicle unattended outside of your designated parking space at the Facility any longer than 12, we have rights to deal with any such vehicle under the vehicle storage agreement
You must move your vehicle out within 24 hours of us terminating the vehicle self-storage agreement.